Contact Us
We'd Love to Help!
Our product experts are prepared to answer your questions.
When you call Surgo, a trained customer service specialist picks up - not a voicemail system, not an AI bot. Our team has an average tenure of over 8 years in medical supply, so the person who answers your call has almost certainly dealt with your exact question before.
Surgo is 100% Canadian-owned and operated, headquartered in Newmarket, Ontario, since 1968. Our team and warehouse are in Canada, and we understand the Canadian healthcare system, from provincial differences to procurement and regulations.
Please note: At Surgo Surgical Supply, we pride ourselves on providing you with fast shipping! We are a warehouse and do not offer in-store shopping.
Get in Touch
Fax
1-800-663-0395
Local Fax: 905-853-8814
Hours of Operation
Monday-Friday
9am-5pm (EST)
Find Us
Frequently Asked Questions
How can I contact Surgo Surgical Supply?
You can email us at sales@surgo.com or call us toll-free at 1-800-263-7402. Our local number is 905-853-1222.
Will I speak to a real person when I call?
Yes. When you call Surgo during business hours, a trained customer service specialist picks up - not a voicemail system, not a digital switchboard, not an AI bot. Calls are answered in under 4 rings on average, and our team has a 92% first-call resolution rate.
Is Surgo Surgical Supply a Canadian company?
Yes. Surgo is 100% Canadian-owned and operated, headquartered in Newmarket, Ontario, and has been Canadian-owned since 1968. Our customer service team and warehouse are both in Canada.
Is Surgo licensed by Health Canada?
Yes. Surgo Surgical Supply is a Health Canada MDEL licensed distributor.
Do you carry Canadian-made products?
Yes. We stock a dedicated category of Canadian-made products for customers who prefer to source domestically.
What are your hours of operation?
Our hours of operation are Monday to Friday, 9am to 5pm (EST).
What is your fax number?
Our toll-free fax number is 1-800-663-0395. Our local fax number is 905-853-8814.
Where is Surgo Surgical Supply located?
Our head office is at 1-205 Pony Drive, Newmarket, ON L3Y 7B2, Canada.
Can I shop in person at your location?
Surgo Surgical Supply is a warehouse and does not offer in-store shopping. We pride ourselves on providing fast shipping instead.
Who can help me with product questions?
Our product experts are prepared to answer your questions. Contact us by email or phone during our hours of operation.
How do I request a return?
All returns must be authorized by our office in advance. To request a return, call 1-800-263-7402. For full details, see our Shipping & Returns page.
I am in the United States. Where should I order?
Please visit our US website, SurgoMed.com.
