Shipping & Returns
You need the right product delivered on time.
We work hard to ship in-stock orders the same business day whenever possible. All shipments are handled by trusted Canadian couriers, and you will receive tracking details as soon as your order leaves our warehouse.
Please note: Additional charges may apply for remote areas.*
Shipping Medical Supplies in Canada
Important: Surgo Surgical Supply is a warehouse operation and does not offer in-store shopping. For urgent needs, curbside pickup can be arranged by request.
Free Shipping
Select regions in Canada qualify for free delivery when orders reach a minimum value. See below for details:
| Location | Order Value for Free Delivery | Flat Rate (below minimum) |
|---|---|---|
| Newfoundland | $250.00 | $27.00 |
| Maritimes | $175.00 | $25.00 |
| Quebec | $125.00 | $20.00 |
| Ontario | $100.00 | $20.00 |
| Manitoba | $125.00 | $20.00 |
| Saskatchewan | $125.00 | $20.00 |
| Alberta | $125.00 | $20.00 |
| British Columbia | $225.00 | $25.00 |
*Remote areas and some furniture items may be subject to additional delivery charges. Please contact us for details.
Furniture items do not qualify for free shipping when white glove delivery and installation is required. Our professional delivery and installation services ensure your satisfaction - please reach out for details.
Return Policy
All returns must be authorized by our office in advance. Unauthorized returns will not be accepted.
To request a return, please call: 1-800-263-7402
Credits and Refunds
- Credits for returned goods are issued only after items are received in good, resalable condition.
- To be eligible for a refund, products must be returned in good, resalable condition.
Return Freight
- Returns due to customer error are not eligible for freight credit (inbound or outbound).
- Customers may arrange return shipping through Surgo to take advantage of reduced courier rates. Any freight costs will be deducted from the credit note.
- Only returns due to a Surgo error will qualify for full freight credit (inbound and outbound).
Non-Returnable Items
- Engraved stethoscopes are non-refundable.
- All clearance items are final sale and cannot be returned.
Defective Products
Defective products are excluded from these conditions and will be replaced or credited as appropriate.
Shipping and Returns FAQ
How quickly do you ship orders?
We work hard to ship in-stock orders the same business day whenever possible.
How will my order be delivered, and can I track it?
All shipments are handled by trusted Canadian couriers. You will receive tracking details as soon as your order leaves our warehouse.
Do you offer free shipping in Canada?
Yes. Select regions in Canada qualify for free delivery when orders reach a minimum value: Ontario $100.00; Quebec, Manitoba, Saskatchewan and Alberta $125.00; Maritimes $175.00; British Columbia $225.00; Newfoundland $250.00. Orders below the minimum are charged a flat rate of $20.00 to $27.00 depending on location.
Are there additional charges for remote areas?
Remote areas and some furniture items may be subject to additional delivery charges. Please contact us for details.
Does furniture qualify for free shipping?
Furniture items do not qualify for free shipping when white glove delivery and installation is required. Please reach out for details on our professional delivery and installation services.
Can I shop in person or pick up my order?
Surgo Surgical Supply is a warehouse operation and does not offer in-store shopping. For urgent needs, curbside pickup can be arranged by request.
How do I return a product?
All returns must be authorized by our office in advance. To request a return, call 1-800-263-7402. Unauthorized returns will not be accepted.
How should I pack my return?
Box it first, then label the box. Place the product, still in its original packaging, inside a separate cardboard shipping box. Add packing material so the product does not shift in transit. Seal the shipping box and attach the return label to the outside of it - never to the product's own packaging.
When will I receive credit for a return?
Credits for returned goods are issued only after items are received in good, resalable condition.
Who pays for return shipping?
Returns due to a Surgo error qualify for full freight credit (inbound and outbound). Returns due to customer error are not eligible for freight credit. Customers may arrange return shipping through Surgo to take advantage of reduced courier rates, with any freight costs deducted from the credit note.
Which items cannot be returned?
Engraved stethoscopes are non-refundable, and all clearance items are final sale and cannot be returned.
What if I receive a defective product?
Defective products are excluded from the standard return conditions and will be replaced or credited as appropriate.
I am in the United States. Where should I order?
Please visit our US website, SurgoMed.com.
Looking for our US website? Visit SurgoMed.com.
